Please feel free to contact us
Easy returns within 30 days
We design with boldness in mind to ensure that all our products are as unique and stylish as you.
You will not find shoes like this anywhere else.We only use vegetable-tanned, chromium-free, full-grain leathers.
These high-quality leathers make our shoes durable and comfortable.
Oil wax shoelaces
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] .com.. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected] .com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Receiving time = Processing time + Shipping time
CLothing processing time： 1 - 3 Business days
FREE shipping Worldwide: 7 - 15 Business days
FREE shipping cost no fee.
Express shipping cost $38.99+.
We send goods by air and by land
Email at [email protected] .com for any questions.
Our email customer service will be 12*6 online.
Email: [email protected] .com
Due to light or screen brightness and color temperature, clothing may have a slight color difference from the picture you see.
If you have any question，please feel free to contact us.
Email: [email protected]